Warranty & Support

Lucid Tech Centre Warranty & Support

At Lucid Tech Centre, we stand behind the quality of our products and are committed to providing exceptional support to our valued customers. Our Warranty & Support policy ensures that you receive reliable assistance and coverage for your purchases, giving you peace of mind with every transaction.

Warranty Coverage

1. Standard Warranty

• Coverage: All products sold by Lucid Tech Centre come with a standard manufacturer’s warranty.
• Scope: The standard warranty typically covers defects in materials and workmanship.
• Duration: The duration of the warranty varies by product and manufacturer. Specific warranty periods are detailed in the product documentation or on the product page.
• Exclusions: The standard warranty does not cover damage caused by misuse, neglect, accidents, unauthorized modifications, or normal wear and tear.

2. Extended Warranty

• Availability: For select products, Lucid Tech Centre offers extended warranty options.
• Benefits: Extended warranties provide additional coverage beyond the standard warranty period, offering enhanced protection against defects and malfunctions.
• Pricing: Pricing for extended warranties varies based on the product and the length of the coverage period. Please inquire at the time of purchase for availability and pricing details.
• Enrollment: Customers can opt for extended warranties during the purchase process or contact our support team to add it to an existing order.

Warranty Claims

1. Eligibility

To be eligible for warranty service, the product must:

• Purchase Source: Have been purchased from Lucid Tech Centre.
• Warranty Period: Be within the applicable warranty period.
• Proof of Purchase: Include a valid receipt or proof of purchase.

2. Warranty Claim Process

1. Contact Us:
   • Email: support@lucidtechcentre.com
   • Phone: +254 (790) 876-165
   • Information Needed: Provide your order number, proof of purchase, and a detailed description of the issue.
2. Assessment:
   • Our team will assess the reported issue to determine if it falls under warranty coverage.
   • Additional information or documentation may be requested to facilitate the assessment.
3. Resolution:
   • Repair: If the issue is covered, we will arrange for the repair of the defective product at no additional cost.
   • Replacement: If repair is not feasible, we will offer a replacement with a new or refurbished product of similar specifications.
   • Refund: In cases where a repair or replacement is not possible, a refund may be issued in accordance with our Refund Policy.

Warranty Exclusions

The warranty does not cover the following:

• Damage from Misuse or Accidents: Any damage resulting from improper use, accidents, or unauthorized modifications.
• Normal Wear and Tear: Routine deterioration from regular use.
• Consumable Parts: Items such as batteries, unless specified otherwise.
• Unauthorized Repairs: Repairs or alterations made by unauthorized personnel or third parties.

Support Services

1. Technical Support

Our knowledgeable support team is available to assist you with:

• Product Setup: Guidance on installing and configuring your products.
• Troubleshooting: Help with diagnosing and resolving technical issues.
• Usage Inquiries: Information on how to effectively use and maintain your products.

2. Contact Information

For technical support and inquiries, reach out to us through the following channels:

• Email: support@lucidtechcentre.com
• Phone: +254 (790) 876-165
• Address: Tsavo Road, Tetu Arcade, First Floor, Nairobi, Kenya

3. Support Availability

• Business Hours: Our support team is available during standard business hours, Monday to Friday, 8:00 AM to 6:00 PM EAT.
• After-Hours Support: For urgent issues outside business hours, please leave a voicemail or send an email, and we will respond as soon as possible.

Limitation of Liability

Lucid Tech Centre’s liability is limited to the repair or replacement of defective products as outlined in this policy. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or services.

Changes to the Warranty & Support Policy

Lucid Tech Centre reserves the right to modify this Warranty & Support policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of posting.