Shipping Policy

Lucid Tech Centre Shipping Policy

At Lucid Tech Centre, we are committed to delivering your orders efficiently and securely. Our Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our store, ensuring transparency and reliability in our delivery process.

Shipping Methods

We offer two primary shipping methods to cater to different customer needs:

1. Standard Delivery:
   • Coverage: Available across all regions in Kenya.
   • Delivery Timeframes:
     • Nairobi CBD: Orders are typically delivered within 24 hours.
     • Other Regions: Deliveries to regions outside Nairobi Central Business District may take 2-5 business days, depending on the location.
   • Cost:
     • Within Nairobi: Free delivery for orders exceeding Ksh 100,000. For orders below this amount, a standard delivery fee applies.
     • Outside Nairobi: Delivery charges vary based on the destination and are calculated at checkout.
2. Express Delivery:
   • Urgent Orders: For customers requiring faster delivery, express delivery options are available at an additional cost.
   • Delivery Timeframes: Express deliveries are prioritized to ensure quicker arrival times, typically within the same day or next day within Nairobi.

Shipping Charges

• Within Nairobi:
  • Free Delivery: Orders exceeding Ksh 100,000.
  • Standard Delivery Fee: Applicable for orders below Ksh 10,000.
• Outside Nairobi:
• Free Delivery: Orders exceeding Ksh 100,000.
• Express Delivery:
  • Additional Cost: Express shipping incurs an extra fee based on the urgency and distance of the delivery location.

Order Tracking

Stay informed about the status of your shipment with our order tracking feature:

1. Tracking Number: Once your order is dispatched, you will receive a tracking number via email.
2. Tracking Portal: Use the tracking number on our website or the courier’s tracking system to monitor your order’s progress in real-time.
3. Notifications: Receive updates on your order’s journey from our warehouse to your doorstep, ensuring you are always aware of its whereabouts.

International Shipping

Currently, Lucid Tech Centre does not offer international shipping. Our shipping services are exclusively available within Kenya to ensure efficient and timely deliveries for our customers.

Shipping Terms and Conditions

1. Accurate Shipping Information:
   • Responsibility: Customers must provide accurate and complete shipping information during the checkout process.
   • Impact: Incorrect or incomplete addresses may lead to delays or unsuccessful delivery attempts.
2. Delivery Attempts:
   • Initial Attempt: Our delivery agents will make the first attempt to deliver your order to the provided address.
   • Subsequent Attempts: If the first attempt is unsuccessful due to incorrect address information or recipient unavailability, additional delivery attempts may incur extra charges for re-delivery.
   • Notification: You will be notified of any unsuccessful delivery attempts and provided with instructions on how to proceed.
3. Inspection Upon Delivery:
   • Recommendation: Inspect your package upon delivery to ensure that all items are in good condition and match your order.
   • Reporting Issues: If you notice any damage or discrepancies, contact us immediately to initiate a return or exchange.
4. Delivery Address Changes:
   • Before Dispatch: If you need to change your delivery address, contact our support team as soon as possible before the order is dispatched.
   • After Dispatch: Address changes after dispatch may not be possible. Additional charges may apply if a re-delivery is required.

Damaged or Missing Items

In the rare event that your order arrives damaged or some items are missing:

1. Report Immediately: Contact our support team within 24 hours of receiving your order.
2. Provide Evidence: Supply photos of the damaged items or the missing parts along with your order number.
3. Resolution:
   • Replacement: We will arrange for the replacement of damaged or missing items at no additional cost.
   • Refund: If a replacement is not feasible, a refund will be processed according to our Refund Policy.

Shipping Restrictions

Certain products may have shipping restrictions due to their nature, size, or legal regulations. If a product is subject to shipping restrictions, it will be clearly indicated on the product page. In such cases:

• Alternative Arrangements: We will contact you to discuss alternative shipping options or solutions.
• Cancellations: If no suitable shipping arrangements can be made, the order may be canceled, and a full refund will be issued.

Packaging

We take great care in packaging your orders to ensure that products arrive in excellent condition:

• Secure Packaging: All items are securely packaged using appropriate materials to prevent damage during transit.
• Eco-Friendly Practices: Where possible, we use eco-friendly packaging materials to minimize our environmental impact.

Delivery Address Accuracy

To avoid delays and ensure timely delivery, please ensure that your delivery address is:

• Complete: Include all necessary details such as street name, building number, apartment number, and any other relevant information.
• Correct: Double-check the accuracy of the address to prevent misdelivery.

Customer Responsibilities

• Availability: Ensure that someone is available to receive the delivery, especially for COD orders.
• Access: Provide clear instructions if the delivery location requires special access or instructions for the courier.

Final Thoughts

Lucid Tech Centre is dedicated to providing reliable and efficient shipping services to meet your technology needs. Our Shipping Policy is designed to offer transparency, flexibility, and peace of mind with every purchase.

Shop confidently knowing that we prioritize the safe and timely delivery of your orders, backed by our commitment to exceptional customer service. Whether you’re upgrading your security systems, enhancing your networking setup, or purchasing essential electronics, Lucid Tech Centre ensures that your products reach you swiftly and securely.

For any questions or further assistance regarding our Shipping Policy, please contact us at:

Address: Tsavo Road, Tetu Arcade, First Floor, Nairobi, Kenya

Email: support@lucidtechcentre.com

Phone: +254 (790) 876-165