Refund Policy

Lucid Tech Centre Refund Policy

At Lucid Tech Centre, we are committed to ensuring your satisfaction with every purchase. Our Refund Policy outlines the conditions under which refunds are granted, the process for requesting a refund, and any exceptions to our refund terms.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

1. Time Frame: Refund requests must be made within 2-5 business days from the date of purchase.
2. Condition of Items:
   • Unused Products: The product has not been used and is returned in its original condition and packaging.
   • Defective or Damaged Upon Delivery: The product was defective or damaged upon delivery.
   • Incorrect Item Received: You received an incorrect item.
3. Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.

Non-Refundable Items

Certain products are not eligible for refunds. These include:

• Custom or Special Orders: Items specifically tailored or customized for you.
• Final Sale or Non-Returnable Items: Products marked as “Final Sale” or “Non-Returnable.”
• Digital Products: Downloadable content or digital goods once accessed.

Reasons for Refund

Refunds may be granted under the following circumstances:

• Defective or Damaged Products: If the product is defective or arrives damaged, you are eligible for a refund or replacement.
• Incorrect Items: If you receive an item different from what you ordered, you are entitled to a refund or the correct item.
• Unopened and Unused Products: Items that have not been used and are returned in their original condition and packaging are eligible for a full refund.

How to Initiate a Refund

1. Contact Us:
   • Email: refund@lucidtechcentre.com
   • Phone: +254 (790) 876-165
2. Provide Details:
   • Order Number: Include your unique order number.
   • Proof of Purchase: Attach a copy of your receipt or proof of purchase.
   • Reason for Refund: Clearly state the reason for requesting a refund.

Refund Process

1. Return Authorization:
   • Once your refund request is received, our support team will review it.
   • If approved, you will receive instructions on how to return the item(s).
2. Returning the Item:
   • Packaging: Ensure the product is securely packaged in its original packaging.
   • Shipping: Send the package to our address at Tsavo Road, Tetu Arcade, First Floor, Nairobi, Kenya.
   • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
3. Inspection:
   • Upon receiving the returned item, our team will inspect it to ensure it meets the refund eligibility criteria.
   • We will notify you of the approval or rejection of your refund within 3 business days of receiving the returned item.
4. Processing the Refund:
   • Approved Refunds: If approved, the refund will be processed within 5 business days to your original method of payment.
   • Rejected Refunds: If the refund is rejected, you will be notified with the reason for the rejection.

Partial Refunds

In certain situations, only partial refunds are granted:

• Items with Obvious Signs of Use: Products that show clear signs of use, such as wear and tear.
• Non-Original Condition: Any item not in its original condition, is damaged, or has missing parts for reasons not due to our error.
• Late Returns: Items returned more than 5 business days after delivery.

Refunds for Defective or Incorrect Items

If your product is defective or not as described, please contact our support team immediately. Upon verification, we will:

• Issue a Full Refund: Including the cost of return shipping.
• Offer a Replacement: If you prefer, we can provide a replacement for the defective or incorrect item.

Refund Exceptions

Refunds cannot be issued under the following circumstances:

• Condition of Returned Items: Items that do not meet the return policy conditions, such as those that show signs of use, damage, or missing packaging.
• Time Frame: Returns initiated beyond the allowed 2-5 business days from the date of purchase.
• Unauthorized Returns: Items returned without proper authorization or not following the return procedure.

Shipping Address for Returns

Please send all return packages to:

Lucid Tech Centre
Tsavo Road, Tetu Arcade, First Floor,
Nairobi, Kenya

Refund Method

Refunds will be processed using the same method of payment used during the original purchase:

• Credit Cards: Refunds will be credited to the original card.
• M-Pesa: Refunds will be returned to the original M-Pesa account.
• Cash on Delivery (COD): Refunds for COD orders will be processed via M-Pesa or an agreed-upon method.

Communication

We aim to keep you informed throughout the refund process. You will receive updates via email or phone regarding the status of your refund request and any actions required on your part.

Changes to the Refund Policy

Lucid Tech Centre reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of posting.

Contact Information

For any questions or assistance regarding our Refund Policy, please contact us at:

• Email: refund@lucidtechcentre.com
• Phone: +254 (790) 876-165
• Address: Tsavo Road, Tetu Arcade, First Floor, Nairobi, Kenya

Final Thoughts

Your trust and satisfaction are paramount to us. Lucid Tech Centre is dedicated to ensuring that your shopping experience is positive and that any issues are resolved promptly and fairly. Should you have any concerns or need further assistance, our support team is here to help.

Shop with confidence knowing that our Refund Policy is designed to protect your interests and provide peace of mind with every purchase.