Privacy Policy

At Lucid Tech Centre, we take your privacy seriously and are committed to safeguarding the information you share with us. Whether you’re browsing our website, lucidtechcentre.com, or purchasing products such as CCTV cameras, networking equipment, fiber accessories, or access control systems, your data privacy is our priority. This Privacy Policy details the types of information we collect, how we use it, and the measures we take to protect your personal data.

Information We Collect

When you interact with Lucid Tech Centre, we may collect various types of information, including:

• Personal Information: Name, email address, phone number, and shipping address.
• Payment Information: Card details, mobile money transaction data, or cash on delivery preferences.
• Technical Data: IP address, browser type, operating system, and browsing behavior on our site.
• Transactional Data: Order history, products purchased, and amounts paid.

We collect this information directly from you through forms, transactions, and customer support interactions or indirectly through cookies and analytics tools.

How We Use Your Data

Your data is used for the following purposes:

1. Order Fulfillment: To process and deliver your orders accurately and on time.
2. Customer Support: To address your inquiries, complaints, and warranty claims efficiently.
3. Marketing Communications: To send promotional offers, product updates, and newsletters if you opt-in.
4. Site Optimization: To improve user experience through analytics and behavior tracking.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share data with:

• Logistics Providers: To facilitate shipping and delivery.
• Payment Gateways: For secure transaction processing.
• Regulatory Authorities: When required by law.

Data Security

We implement strict security measures to protect your data. These include:

• SSL Encryption: Securing all data transmitted between your browser and our servers.
• Access Controls: Limiting access to sensitive information to authorized personnel only.
• Regular Audits: Conducting periodic security reviews to identify and address vulnerabilities.

Cookies and Tracking

Cookies are small files stored on your device that enhance your browsing experience. We use cookies to:

• Remember your preferences.
• Track items in your shopping cart.
• Analyze website traffic patterns.

You can manage your cookie preferences through your browser settings.

Your Rights

As a valued customer, you have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update any inaccurate or incomplete information.
• Deletion: Request the deletion of your data, subject to legal obligations.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be communicated via our website.

For further inquiries or concerns, contact us using the details below.

Address: Tsavo Road, Tetu Arcade, First Floor, Nairobi, Kenya
Phone: 0790876165
Email: support@lucidtechcentre.com