FAQs

FAQs for Lucid Tech Centre

1. General Questions

Q: What is Lucid Tech Centre?
A: Lucid Tech Centre is a leading supplier of technology solutions in Kenya, specializing in CCTV cameras, electric fences, networking equipment, fiber accessories, and access control systems. We operate both online at lucidtechcentre.com and from our physical store in Nairobi.

Q: Where are you located?
A: Our store is located on Tsavo Road, Tetu Arcade, First Floor, Nairobi, Kenya.

Q: What are your working hours?
A:

Monday-Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Q: How can I contact Lucid Tech Centre?
A: You can reach us at 0790876165 or via email at support@lucidtechcentre.com.

2. Products and Services

Q: What products does Lucid Tech Centre offer?
A: We offer a range of technology products, including:

CCTV cameras
Electric fences
Networking equipment
Fiber accessories
Access control systems
CCTV and networking accessories

Q: Do you provide installation services for CCTV and other systems?
A: Yes, we offer professional installation services for CCTV cameras, access control systems, electric fences, and structured cabling. Contact us for a customized quote.

Q: Are your products under warranty?
A: Yes, all our products come with a manufacturer’s warranty, covering defects and functional failures. Warranty terms vary by product—please check the product details for more information.

Q: How do I choose the right CCTV camera for my needs?
A: The best CCTV camera depends on your specific requirements. Factors like resolution, field of view, and indoor vs. outdoor use are important. Contact our team for personalized recommendations.

3. Orders and Payments

Q: How do I place an order on lucidtechcentre.com?
A: Simply browse our products, add items to your cart, and proceed to checkout. Fill in your delivery details and complete payment via your preferred method.

Q: What payment methods do you accept?
A: We accept:

Cash on delivery (Nairobi County only)
Mobile money (MPesa)
Bank transfers for bulk orders

Q: Can I cancel or modify my order after placing it?
A: Yes, you can modify or cancel your order within 24 hours of placement. Contact us at 0790876165 or support@lucidtechcentre.com to initiate changes.

Q: How will I know if my order is confirmed?
A: You will receive a confirmation email or SMS with your order details once payment is completed or your cash-on-delivery option is confirmed.

4. Shipping and Delivery

Q: How long does it take to deliver my order?
A:

Nairobi County: Delivery takes 2-3 business days.
Other Regions: Delivery takes 3-5 business days, depending on your location.

Q: Do you offer free shipping?
A: Free shipping may be offered during promotions. Standard shipping charges are calculated based on your location and the weight of your order.

Q: Can I track my order?
A: Yes, once your order is dispatched, you will receive a tracking number to monitor your shipment.

Q: Do you deliver outside Kenya?
A: Currently, we deliver only within Kenya. For international orders, contact us for special arrangements.

5. Returns and Refunds

Q: What is your return policy?
A: You can return products within 7 days of receipt if they are defective or incorrect. The product must be in its original condition and packaging.

Q: How do I request a refund?
A: To request a refund, email us at support@lucidtechcentre.com with your order details and proof of the issue. Refunds are processed within 5-7 business days after verification.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect items).

6. Technical Support

Q: Can you help with the installation of products?
A: Yes, we provide professional installation services for CCTV systems, electric fences, access control systems, and more. Contact us for a quote.

Q: What should I do if my product is not working?
A: If your product is malfunctioning within the warranty period:

Contact us at support@lucidtechcentre.com or 0790876165.
Provide proof of purchase and details of the issue.
We will guide you through troubleshooting or arrange for a replacement if necessary.

7. Popular Queries

Q: Do you sell Hikvision and Dahua CCTV products?
A: Yes, we stock high-quality CCTV products from reputable brands like Hikvision and Dahua, among others.

Q: Do you offer fiber optic installation?
A: Yes, we specialize in fiber optic installation and provide accessories such as patch cords, connectors, and tools.

Q: Do you have cash-on-delivery service?
A: Yes, cash-on-delivery is available for orders within Nairobi County only.

Q: Are your prices competitive?
A: Absolutely! We strive to offer the best prices for premium-quality products. Check our website for regular promotions and discounts.

8. Contact Information

If you have additional questions not covered in this FAQ, feel free to reach out:

Phone: 0790876165
Email: support@lucidtechcentre.com
Address: Tsavo Road, Tetu Arcade, First Floor, Nairobi, Kenya

We are always ready to assist you with your queries and provide the best solutions for your technology needs.