Delivery and Order Information

At Lucid Tech Centre, we are committed to ensuring that your orders are processed efficiently and delivered promptly to your doorstep. Our comprehensive delivery and order management system is designed to provide you with a seamless shopping experience, from placing an order to receiving your products.

Order Processing

1. Order Confirmation:
   • Immediate Confirmation: Once you place an order on our website, you will receive a confirmation email detailing your purchase, including the items ordered, total cost, and estimated delivery date.
   • Email Notifications: Additional emails will be sent to keep you informed about the status of your order, including processing, dispatch, and delivery updates.
2. Processing Time:
   • Standard Orders: Orders are typically processed within 1-2 business days.
   • High-Demand Items: In case of high demand or limited stock, processing times may vary slightly. You will be notified if there are any delays.
3. Order Modifications:
   • Changes or Cancellations: If you need to modify or cancel your order, please contact us immediately at support@lucidtechcentre.com or call +254 (790) 876-165.
   • Conditions: Modifications are subject to order status. If your order has already been dispatched, changes may not be possible.

Delivery Options

We offer flexible delivery options to cater to your specific needs:

1. Standard Delivery:
   • Coverage: Available across Kenya.
   • Cost: Free for orders exceeding Ksh 10,000 within Nairobi. For orders below this amount, a standard delivery fee applies.
   • Delivery Timeframes:
     • Nairobi CBD: Delivered within 24 hours.
     • Other Regions: Delivered within 2-5 business days, depending on the location.
2. Express Delivery:
   • Urgent Orders: For customers requiring faster delivery, express delivery options are available at an additional cost.
   • Timeframes: Express deliveries are prioritized to ensure quicker arrival times, typically within the same day or next day within Nairobi.

Delivery Charges

• Within Nairobi:
  • Free Delivery: Orders exceeding Ksh 10,000.
  • Standard Delivery Fee: Applicable for orders below Ksh 10,000.
• Outside Nairobi:
  • Variable Charges: Delivery fees vary based on the destination and will be calculated at checkout to provide transparency and accuracy.

Order Tracking

Stay informed about the status of your delivery with our order tracking feature:

1. Tracking Number: Once your order is dispatched, you will receive a tracking number via email.
2. Monitoring: Use the tracking number on our website or the courier’s tracking portal to monitor your delivery status in real-time.
3. Notifications: Receive updates on your order’s journey from our warehouse to your doorstep, ensuring you are always aware of its progress.

International Shipping

Currently, Lucid Tech Centre does not offer international shipping. Our delivery services are focused within Kenya to ensure efficiency, reliability, and timely arrivals for all our customers.

Delivery Terms

1. Accurate Address:
   • Importance: Please ensure that the delivery address provided during checkout is accurate and complete.
   • Impact: Incorrect or incomplete addresses may result in delivery delays or unsuccessful delivery attempts.
2. Delivery Attempts:
   • First Attempt: Our delivery agents will make the first attempt to deliver your order to the provided address.
   • Subsequent Attempts: If the first attempt is unsuccessful due to incorrect address information or unavailability, additional delivery attempts may incur extra charges for re-delivery.
   • Notification: You will be notified of any unsuccessful delivery attempts and provided with instructions on how to proceed.
3. Inspection Upon Delivery:
   • Recommendation: We highly recommend inspecting your package upon delivery to ensure that all items are in good condition and match your order.
   • Reporting Issues: If you notice any damage or discrepancies, please contact us immediately to initiate a return or exchange.

Delivery Address

Please provide a clear and complete delivery address to avoid any delays:

Lucid Tech Centre Address: Tsavo Road, Tetu Arcade, First Floor, Nairobi, Kenya

Contact Information:

• Phone: +254 (790) 876-165
• Email: support@lucidtechcentre.com

Managing Your Orders

1. Order History: Access your order history through your account on our website to view past purchases and track current orders.
2. Notifications: Enable email and SMS notifications to receive real-time updates about your order status and delivery progress.
3. Support: Our customer support team is available to assist you with any questions or concerns regarding your orders. Reach out to us via email or phone for prompt assistance.

Ensuring Timely Deliveries

At Lucid Tech Centre, we understand the importance of timely deliveries, especially for urgent or business-related purchases. To ensure your orders arrive when you need them:

• Efficient Logistics: We partner with reliable courier services to handle the swift and secure delivery of your products.
• Inventory Management: Our inventory is meticulously managed to prevent stockouts and ensure that high-demand items are always available.
• Customer Communication: We maintain open lines of communication with our customers, providing updates and addressing any issues that may arise during the delivery process.

Final Thoughts

Lucid Tech Centre is committed to providing a delivery and order experience that is both reliable and customer-centric. From the moment you place an order to the final delivery at your doorstep, our goal is to ensure that your interaction with us is smooth, transparent, and satisfactory.

Shop with confidence knowing that we have your delivery and order needs covered with professionalism and dedication. Whether you’re upgrading your security systems, enhancing your networking setup, or purchasing essential electronics, Lucid Tech Centre is here to support you every step of the way.