Return Policy
Lucid Tech Centre Return Policy
At Lucid Tech Centre, we prioritize your satisfaction and strive to ensure that every purchase meets your expectations. If for any reason you are not completely satisfied with your purchase, our return policy is designed to make the process as straightforward and hassle-free as possible.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
Time Frame: You must initiate a return within 2-5 business days from the date of purchase.
Condition of Items: Products must be unused, in their original packaging, and in the same condition as when you received them.
Proof of Purchase: A valid receipt or proof of purchase is required for all return requests.
Non-Refundable Items
Certain types of products are exempt from being returned:
Custom or Special Orders: Items specifically tailored or customized for you.
Final Sale or Non-Returnable Items: Products marked as “Final Sale” or “Non-Returnable.”
Digital Products: Downloadable content or digital goods once accessed.
How to Initiate a Return
Contact Us: Reach out to our support team at refund@lucidtechcentre.com or call +254 (790) 876-165.
Provide Details: Supply your order number, proof of purchase, and the reason for the return.
Return Authorization: Once your request is approved, you will receive instructions on how to return the item.
Return Process
Packaging: Ensure the product is securely packaged in its original packaging to prevent any damage during transit.
Shipping: Send the package to our address at Tsavo Road, Tetu Arcade, First Floor, Nairobi, Kenya.
Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria.
Refund Processing: If approved, the refund will be processed within 5 business days to your original method of payment.
Shipping Costs for Returns
Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to an error on our part, such as defective or incorrect items.
Defective or Incorrect Items: If the return is due to a mistake on our end, including defective or incorrect products, Lucid Tech Centre will cover the return shipping costs.
Refunds for Defective or Incorrect Items
If your product arrives defective or not as described, please contact our support team immediately. Upon verification, we will:
Issue a Full Refund: Including the cost of return shipping.
Offer a Replacement: If you prefer, we can provide a replacement for the defective or incorrect item.
Refund Exceptions
Condition of Returned Items: Refunds will not be issued for items that do not meet the return policy conditions, such as those that show signs of use, damage, or missing packaging.
Time Frame: Returns initiated beyond the allowed 2-5 business days from the date of purchase will not be eligible for a refund.
Inspection Upon Delivery
We recommend inspecting your package upon delivery. If you notice any damage or discrepancies, please contact us immediately to initiate the return process.
Changes to the Return Policy
Lucid Tech Centre reserves the right to modify this return policy at any time. Any changes will be posted on our website and will apply to purchases made after the date of posting.
Contact Information
For any questions or assistance regarding our return policy, please contact us at:
Email: refund@lucidtechcentre.com
Phone: +254 (790) 876-165
Address: Tsavo Road, Tetu Arcade, First Floor, Nairobi, Kenya
We are committed to ensuring your shopping experience is smooth and satisfactory. Your trust is important to us, and we aim to resolve any issues promptly and efficiently.